This year’s International Congress is to be held in Seoul, Republic of Korea, from April 5th to 10th and will draw upwards of 400 members of the hotel concierge association, Les Clefs d’Or®. Delegates and speakers from around the world will come together to discuss current topics influencing the hospitality industry and the concierge profession.

The overall theme for this year’s congress is “Golden Opportunities”, and the Education Day, to be held on Saturday, 7th April, will enhance on this motivating title by focusing attention on the strategic development of the Hotel Concierge role in this age of advancing technology and industry changes.

The Education Committee has secured leaders and speakers from the hotel and hospitality industry who will enlighten the delegates with their insights, experiences and predictions on how the hotel concierge service must continue to thrive by enhancing the guest experience. With a variety of presentations, workshops and interactive sessions the members will learn up-to-date methods on achieving sustainable service standards and how emotional intelligence can help increase guest trust. The day will be wrapped up with an inspirational speaker to rouse the energy and passion of this group of dedicated service experts.




About UICH Les Clefs d’Or

Les Clefs d’Or (translated as The Golden Keys) is a professional association of hotel concierges, with approximately 4000 members working in over 80 countries and 530 destinations, in literally every corner of the world. Easily identified by the golden crossed keys on their lapels, these members are an elite fraternity, globally connected, committed to professional development, and driven to setting new standards for guest service perfection.

With roots dating back to 1929, Les Clefs d’Or was officially founded in France in 1952 as a not- for-profit organisation based on two pillars: Service and Friendship. Before earning the right to wear the golden keys, those who aspire to become a member must have numerous years of experience as a hotel concierge, pass comprehensive testing and prove, beyond doubt, their ability to deliver the highest quality of service.

Serving more than 100 million guests every year, Les Clefs d’Or members fulfil an infinite variety of requests from the everyday to the extraordinary. As lifelong professional hotel concierges, their experience, knowledge and professional relationships make them the most reliable local experts and ambassadors of their chosen destinations.

With every member having access to the Les Clefs d’Or global network, often meeting face-to- face at one of their annual international congresses, there is nowhere they cannot reach or guest request they cannot deliver. No one knows the world like Les Clefs d’Or. From Berlin to New York City, Paris to Tokyo, and everywhere in between, Les Clefs d’Or concierges strive to provide nothing short of inspired service.

For further information about Les Clefs d’Or, please visit or contact James Ridenour, General Secretary, at

Les Clefs d’Or® – Your Key to EverythingTM